General
Questions
1) How do I contact you?
2) Do you have a store that sells plus-size formal
dresses?
3) Do you have a print catalog?
4) Do you know where I can buy
nice shoes to go with my dress?
5) How do I become an affiliate of Sydney's Closet?
6) How do I sign up for your email list to receive
information on special offers, sales, new merchandise
and fashion trends?
Dress
Questions
7) What plus sizes do you carry
in formal dresses?
8) What size should I order?
9) I have bridesmaids who don't
wear plus size, can you help?
10) What if I don't see what I want?
Order
Questions
11) How long will it take to get my dress?
12) I'm in a real hurry, how do I get my dress faster?
13) What does "Rush Order" mean?
14) What does "Express Shipping" mean?
15) Do you ship outside the United States?
16) How do I return or exchage merchandise from Sydney's
Closet?
17) How do I know you received my order?
18) Will I be charged sales tax?
19) How will I know my dress is on its way?
20) Do you charge extra for extended sizes?
General
Questions
1)How Do I Contact You:
 |
Call
Toll Free |
1-888-4-Sydney
or
1-888-479-3639 |
| |
Or
call directly |
1-314-344-5066 |
 |
Email |
Contact
Us |
 |
Write |
Sydney's
Closet
11840 Dorsett Road
Maryland Heights, MO 63403 |
 |
Fax:
|
314-567-5860
Attention: Sydney |
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2)
Do you have a store that sells plus-size formal dresses?
We do have one showroom at our corporate headquarters
in St. Louis, MO which anyone is welcome to visit by
appointment only. However, our online store is always open
for you to shop our extensive collection of formal dresses
sizes 14-44 perfect for any special occasion: prom,
homecoming, wedding, dances, balls, holiday parties,
reunions, pageants and cruises. Call us directly at
1-314-344-5066 to schedule an appointment.
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3)
Do you have a print catalog?
We currently do not distribute print cataloges however,
our online catalog contains a complete up to date selection
which we invite you to shop at anytime. We Our online
store is open 24/7! If you need more help please Contact Us
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4)
Do you know where I can buy nice shoes to go with my
dress?
Yes. Please visit our Shoe
page by clicking here
for more help with shoes
to match your fabulous new dress!
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5) How do I become an affiliate
of Sydney's Closet?
Visit our affiliate
page to find out how to join our affiliate team!
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6) How can I get information
on special offers, sales, new merchandise and fashion
trends?
It's easy! Simply sign up for our email list
by clicking here.
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Dress
Questions
7) What plus sizes do you carry
in formal dresses?
We offer dresses sizes 14-44. For exact size ranges,
check the size chart we post with each individual dress.
Tall? We go to great lengths to add inches to the hemlines
of dozens of our dresses! Just ask! Contact Us
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8) What size should I order?
Start by carefully taking your measurements using our
Friendly
Size Guide. Next check the size chart we post with
each dress. In doubt or in between sizes? Always buy
the next larger size! Need help? Call us directly
at 1-314-344-5066 or Contact Us
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9) I have bridesmaids who don't
wear plus size, can you help?
Yes! We know Bridesmaids come in all sizes. So do our
bridesmaid dresses! We can fit bridal parties with bridesmaids
who wear sizes 0 to 44! Just ask! Contact Us
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10) What if I don't see what
I want?
Just ask! Now you have a friend in the formal dress
business!!! Contact Us
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Order
Questions
11) How long will it take
to get my dress?
Most dresses are Ready
To Ship today! Some dresses must be special ordered
for you which could take up to six weeks. Special ordered
dresses can also be rushed which will usually splits
the time its ready by half or three weeks at most. If
you want to know the availability of a particular style,
check the details posted under the larger image of each
each plus-size formal dress.
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12) I'm in a real hurry, how
do I get my dress faster?
Many dress orders can be placed using a Rush Order.
You can also choose our Express Shipping service which
will save delivery time.
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13) What does "Rush Order" mean?
Place a Rush Order for an additional $29.99 and cut
in half the time it takes for your dress to get to Sydney’s
Closet from the manufacturer. So a dress that takes
six weeks to come to Sydney’s Closet, arrives in
three weeks on a Rush Order. Then you must allow more
time for us to ship the dress to you! Important Note:
Rush Order does NOT refer to how and when we ship the
merchandise. It refers to how long it takes to order
the dress.
Can't get your dress fast enough?!?
Use our Express Shipping service!
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14) What does "Express Shipping"
mean?
Express shipping means that once we have your dress
we send it to you air using Two-Day Delivery or Overnight.
Otherwise, our standard ground shipping takes two to
five days depending on where you live in the continental
United States.
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15) Do you ship outside the
United States?
Yes! We ship our plus size dresses to Hawaii, Alaska,
Canada and countries around the world with an exception
of Bosnia, Indonesia, and Nigeria.
We use United States Postal Service Express Mail or
Global Priority Service for our international customers.
Please reference our shipping
options page for more details.
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16) How do I return or exchange
merchandise from Sydney's Closet?
Sydney's Closet insists you're a very happy customer.
Our policy allows you to email and return or exchange
eligible merchandise within seven (7) days of receipt.You
MUST Contact Us
to get a RETURN AUTHORIZATION NUMBER before sending
any merchandise back to us.
IMPORTANT
NOTE: Special Order Dresses; Specialty Items, Wedding
Gowns, Bridesmaid Dresses, Lingerie, and Sale merchandise
can NOT be
exchanged, returned or cancelled! NO EXCEPTIONS!
Returns are accepted strictly on these conditions:
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17) How do I know you received
my order?
You will get an email confirmation, if you give us a
valid email address. You can also check the status of
your order anytime at Order
Status
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18) Will I be charged sales tax?
Only if you live in Missouri where
it's required by state law.
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19) How will I know my dress
is on its way?
If you give us a valid email address, you will receive
an email with a tracking number when your dress is shipped.
You can also check the status of your order anytime
at Order
Status
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20) Do you charge extra for
extended sizes?
There is an additional surcharge of $29.99 for sizes
28-44.
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