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You are here:   Home > Returns + Exchanges

Happy Customer Return & Exchange Policy:


Sydney's Closet insists you're a very Happy Customer.
You can return or exchange only eligible merchandise within seven (7) days of receipt.

VERY IMPORTANT NOTE:

Before you buy, check individual item carefully to see if it can be returned or exchanged.
The following merchandise can NOT be returned, exchanged or cancelled: NO EXCEPTIONS!

  • Special Orders - dresses and other items made or ordered specifically for you
  • Specialty Items - delicate fabrics, fragile beading and intricate embroidery
  • Bridal: Wedding gowns and dresses, Bridesmaid Dresses, Mothers Dresses
  • Intimates: shape wear, slips or bras
  • Sale: price reduced

We have no control and accept no responsibility for the sizing you select for your merchandise.

NOTE: Garments are NOT made to customer's measurements!

 

Returns: Four Easy Steps

Step One: Get a Return Authorization number

Email orders@sydneyscloset.com or
call 314-344-5066 8:30 A.M to 5 P.M CST Monday-Friday

No returns or exchanges without an Authorization Number.

 

Step Two: Inspect merchandise

All items returned or exchanged must:

  • be unworn
  • have original tags attached in original positions
  • be in perfect condition
  • have no stains, soils, tears, or damage of any kind
  • be returned with all accessories including shawl and straps

 

Step Three: Ship merchandise to Sydney's Closet

Put your return authorization number clearly on the outside of the box.
Send your package to: (insurance recommeded).

Sydney's Closet
11840 Dorsett Road
Maryland Heights, MO 63043
USA

314-344-5066

Merchandise returned or exchanged must be postmarked within seven (7) days of receipt or the package will be refused.

No exceptions! Shipping costs for return and exchange are non-refundable.
Sydney's Closet only accepts prepaid packages. We do not accept C.O.D.


Step Four: Credit or Exchange

Credits are issued in a timely manner in the form of original payment minus shipping, handling and rush fees and any sales tax.
In addition, there is a $20 restocking fee for all returned merchandise.

 

Exchanges:

We make every effort to exchange eligible merchandise for a different size, color or style. However, we can not guarantee the item you want will be available when you want it or be available at all. Our inventory varies from day-to-day and hour-to-hour during peak shopping periods such as Prom and holiday.

 

 
 
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